We fulfill orders on Tuesday, Thursday and Saturday. Orders received after 5PM EST, Tuesday, Thursday and/or Saturday will be fulfilled the following shipping day. FREE SHIPPING applies to contiguous United States orders only. P.O Boxes are not eligible for free shipping since free shipping is UPS Ground. UPS will not deliver to P.O Boxes.
Orders that have been received but not yet shipped may be cancelled for a full refund upon request. If a cancellation is necessary please send an email with your name and order number to firstname.lastname@example.org.
Returns are only accepted if a wrong item was sent or if items received were defective. To begin a return please send your name, order number and reason for return request to email@example.com. If accepted you will then receive an email with detailed return instructions. Upon receipt and inspection of the returned items a refund will be issued (minus cost of shipping). Accidents do happen during shipping. If you received a damaged product we simply need a picture of the damaged goods so we can properly file a claim. Without pictures of the damaged products we can not issue a refund or send out replacements. No returns will be accepted on orders more than 30 days from delivery date.
WHY 60-PACK Vs. 50-PACK?:
We receive our premium product from of Michigan based factory in cartons of 60. This is simply a function of efficiency.
NEWSLETTER vs. FULL SPECTRUM MEMBER
Yes there is a difference. Our Newsletter will contain new production information, reviews, fan feedback and more. This is what you see when first placing an order. The Full Spectrum Membership is 100% free, but does require customers to sign up for this membership specifically. By signing up to be a Full Spectrum Member you will have the inside track to new products. Members may even be afforded very limited special offerings as well!
MOC Masters does not share, sell or provide customer information, including email addresses, with any other company. Customers have the option to receive emails notifying them of new products, offers or other relevant information.